Heat Pump Installation Kingsport

A couple friends of mine recommended the Good Guys to me, and I am very pleased with their service. First, there was no hassle in getting an early appointment for my annual service. Second, Billy Edwards did an extensive cleaning job I have never seen done by my old service. Third, Billy is a nice guy who gave me a clear and understandable answer to my questions. I will continue to have them do my System maintenance.

~ Joe Douglas

Tom was a pleasure to work with. After assessing both my ac units and furnaces the next morning after I called he was able to get one going to hold us over. He got us pricing right away for two new systems at a fair price and him and his team were very professional. We had a quote the next day after he came out and was able to do the install the same week. I would highly recommend them and appreciate the great customer service.

~ Sarah Elizabeth

Tom was a pleasure to work with. After assessing both my ac units and furnaces the next morning after I called he was able to get one going to hold us over. He got us pricing right away for two new systems at a fair price and him and his team were very professional. We had a quote the next day after he came out and was able to do the install the same week. I would highly recommend them and appreciate the great customer service.

~ David MacAllister

We were very impressed with Good Guys. We had several companies come to our home for consultation meetings. Todd, with Good Guys, got back in touch with us the same day with a quote. We knew if he got back with us that quick, then he would be good at getting back with us when

~ Beth Bates

"In a time where complaints oftentimes outnumber the compliments and when relationships and commitments dissolve into no more than transactions. It is refreshing and encouraging to find a company that demonstrates themselves to be truly partners through their actions, instead of just speaking mere rhetoric."

~ Eric

"The guys at Empire Ref. do a great job! The work is done correctly and when they tell you it will be done. Have used them for years and cannot remember ever having an issue with their work."

~ Tom

"Working with the team at Empire Refractory Sales, Inc. is a constant example of an organization driven by a common objective of exceeding their client’s expectations with each interaction. The professional team in the office, the installation teams in the field or the ownership; all illustrate the company's core value of delivering value to their partners in business. This is the single point of focus that separates Empire Refractory Sales, Inc from the rest. We at Capital Refractories Inc could not be happier working with this exceptional team. We have designated Empire Refractory Sales, Inc., as our primary Certified Installation Partner and are proud to be a refractory supplier for them."

~ Marc

"When our Coreless Melter went down, Empire understood the sense of urgency and committed to expediting the reline job. The repercussions of our Melter failing were significantly minimized. We extend our gratitude to the team at Empire for the outstanding work and appreciate having them as a valued partner."

~ Scott

"Empire Refractory Sales has always been and will continue to be our most valued partner for refractory installation and solutions. We have had a long-standing relationship with Empire that has always been backed by honest, reliable, and quality materials and installation services. Their commitment to the industry is second to none, and if you’re looking for the best materials and service, they should be your first call. You’re guaranteed to receive the same level of service we have experienced, as they treat all of their customers with equivalent importance and dedication to doing the job right and on time."

~ John

"Mark and his team at Empire have always been my “go to” refractory professionals. They are always willing to come in and get us out of a bind regardless of the hour of day, the day of the week, or location. They are incredibly professional, have great work ethic, and extremely knowledgeable in refractory. The BEST in the business!"

~ Seth

"Have worked with Empire for over a decade with outstanding results. Excellent customer service and support. Mark and the Empire staff all work with pride and dedication and deliver to their customers. True experts in the refractory industry!"

~ Josh

"Empire Refractory exemplifies integrity and work ethic. With a passion for what they do, Mark and team are considerate of their customers and solution oriented. Through many years of coordinating with Empire, they have a perfect on-site safety record and always exceed expectations!"

~ Austin