Commercial HVAC Pigeon Forge

“Had the part on the truck, so the repair could be done quickly. M. did a good job.”

~ Alan F.

“My technician Mohammed was very professional and personable. It’s because of people like him that I continue to use your services. He solved my problem, efficiently and professionally, and I’m very happy!”

~ Ken R.

“Wonderful service, they spent the whole day inspecting and cleaning , including the vents that were eighteen feet up. Living dust free after a major renovation, construction dust goes everywhere! This will definitely cut down on cleaning, THANK YOU!!!”

~ Kris C.

“Mohammad Andar was very helpful & spent a lot of time assisting us. The transformer was blown on our gas furnace & he repaired it. He also”

~ Anonymous

We have used Charles Stone Mechanical for over 25 years. Always very satisfied. Great Service & People.

~ Dave Roland

I have dealt with Ken and Sherri for years. If you want something done right the first time, they are the ones to choose.

~ Steve Garrett

Our relationship with Stone Mechanical has always been prompt, professional, and courteous. I highly recommend them for all your mechanical needs.

~ Tom Short

Lucas worked really hard, but also efficiently, to fix what could have been a difficult to diagnose problem. He was respectful and very qualified. Chancey and Reynolds always does a great job, whether you bought your unit from them or inherited it from a previous owner!

~ R Kimrey

My AC went out at the beginning of July and originally I was told that it would be the end of the month before the part came, but Mr. Ehsan really came through for us. He managed to get the part in early and was able to get my unit fixed way before I thought it would be. So thank you again for your help Mr. Ehsan

~ Joseph Chiarella

Lucas was a great young man. He was polite, neat looking, explain what he did, things to do during the year, took his time, etc.

~ Lendelle Clark

Jerry came out to perform my semi-annual maintenance service. He was professional and very thorough. He called to let me know when he was en route, introduced himself upon arrival and promptly began working. Chancey & Reynolds also services the office complex where I have an office and I have always been impressed with any interaction I’ve had there also. Great job Jerry!!!

~ Bob LYON

It’s easy to say someone did a good job when the bill wasn’t as high as expected, but

~ Brandon Glover

Jack is absolutely amazing! Our heat went out and he urgently helped us in every way he possibly could. He is honest, kind, and very knowledgeable. I would highly recommend him to anyone I know for any heating or air needs. Honestly a godsend right here at Christmas time!

~ Steve M.

Scott was very professional and friendly. He did a fantastic job and went above and beyond what a lot of technicians will do. I don’t want anyone else to touch my HVAC again if it isn’t Scott or Jack. Integrity is everything and they will have my business for a very long time.

~ Scott S.

Jack was responsive and easy to work with. Very personable and professional! As a Realtor who often experiences the good and not so good with various home industry contractors, I am keeping Jack at the top of my list of the good ones!

~ Jennifer M.

Very prompt and professional. Fixed my heat pump when other companies could not. Would definitely recommend.

~ Jack H.

They arrived on time, got right to work, & installed a great product that is so much quieter! They were extremely respectful and cleaned up everything. I feel highly satisfied and thankful I made the right choice in who I called for service.

~ Betty W.

Bruce is literally at my place right now at 8:40 on a Monday night. Amazing service, will be calling him whenever I need anything else AC related done, including the next replacement.

~ Adam A.

"In a time where complaints oftentimes outnumber the compliments and when relationships and commitments dissolve into no more than transactions. It is refreshing and encouraging to find a company that demonstrates themselves to be truly partners through their actions, instead of just speaking mere rhetoric."

~ Eric

"The guys at Empire Ref. do a great job! The work is done correctly and when they tell you it will be done. Have used them for years and cannot remember ever having an issue with their work."

~ Tom

"Working with the team at Empire Refractory Sales, Inc. is a constant example of an organization driven by a common objective of exceeding their client’s expectations with each interaction. The professional team in the office, the installation teams in the field or the ownership; all illustrate the company's core value of delivering value to their partners in business. This is the single point of focus that separates Empire Refractory Sales, Inc from the rest. We at Capital Refractories Inc could not be happier working with this exceptional team. We have designated Empire Refractory Sales, Inc., as our primary Certified Installation Partner and are proud to be a refractory supplier for them."

~ Marc

"When our Coreless Melter went down, Empire understood the sense of urgency and committed to expediting the reline job. The repercussions of our Melter failing were significantly minimized. We extend our gratitude to the team at Empire for the outstanding work and appreciate having them as a valued partner."

~ Scott

"Empire Refractory Sales has always been and will continue to be our most valued partner for refractory installation and solutions. We have had a long-standing relationship with Empire that has always been backed by honest, reliable, and quality materials and installation services. Their commitment to the industry is second to none, and if you’re looking for the best materials and service, they should be your first call. You’re guaranteed to receive the same level of service we have experienced, as they treat all of their customers with equivalent importance and dedication to doing the job right and on time."

~ John

"Mark and his team at Empire have always been my “go to” refractory professionals. They are always willing to come in and get us out of a bind regardless of the hour of day, the day of the week, or location. They are incredibly professional, have great work ethic, and extremely knowledgeable in refractory. The BEST in the business!"

~ Seth

"Have worked with Empire for over a decade with outstanding results. Excellent customer service and support. Mark and the Empire staff all work with pride and dedication and deliver to their customers. True experts in the refractory industry!"

~ Josh

"Empire Refractory exemplifies integrity and work ethic. With a passion for what they do, Mark and team are considerate of their customers and solution oriented. Through many years of coordinating with Empire, they have a perfect on-site safety record and always exceed expectations!"

~ Austin