HVAC Companies Carmel Valley Village

I was not able to program the thermostat to the temperatures I wanted. Omar was able to set the temperature to the settings I requested. He answered all my questions about timing and settings and when the heater will go on and off. Omar arrived in the time window I was told. and was very polite.

~ Randina Bliss

Matt responded to my Facebook message immediately and made an appointment to come check out our furnace first thing the next morning. He showed up on time and was super friendly. He listened to our concerns and gave us a little lesson about our furnace before telling us what our options were along with pricing and financing options. We opted to get both our furnace and ac unit replaced and he hooked us up with a great unit at an extremely reasonable price, especially compared the the other bids I received. I could not recommend Matt more highly, as he was very responsive, punctual, and met our needs at a price we could afford.

~ Alissa Hudson

What sets this company apart is that they do what is best for the clients and don’t up-sell or over-charge. Calling them when something stops working is like calling a trusted family member. I used their services twice to fix my old furnace. Both times Matt came and was very knowledgeable and helpful.

~ Audrey Reille

Great! I liked them very much. Price very fair. I highly recommend them. Very competitive. It’s a newer company, so I know they are trying to get work. I would say that I was very happy with their service. Workers were very knowledgeable. I have used them several times. I have been using them for probably 4 years now.

~ Rob P.

I echo the many positive reviews given by others. They first tried to troubleshoot the problem over the telephone and save me the cost of a service call. When that was not successful, they were able to provide the service the same day, immediately determined the problem and made the repair. I would not hesitate to use them again!

~ Marc M.

Excellent!!!! Before Nick even showed up he spent 15 minutes on the phone with me to see if he could fix it remotely without charging me????? I couldn't believe it, a truly honest, honest person. He ended up coming by and repairing it for me quickly, efficiently and reasonably priced. I'll only go to Austin Air from now on for all my HVAC needs, I've been through the mill through the years but finding Nick was truly a stroke of luck. Can' t recommend him enough, Great!

~ Stan Q.

They arrived on time - did a complete run through on the furnace and told me it was in good stead and did not need to be replaced. I had another company tell me that I needed to buy a new furnace. They also changed the filter for me.

~ Bobbi Jo E.

They arrived on time. Installed the new furnace and it looks beautiful! Nick kept me updated on his progress throughout the installation. The area he worked in was spotless when he was all done. They even left an extra filter so I won't have to search for one when I change it next year!

~ Natalie C.

This company left me with such a positive impression for a number of reasons! a) Nick and the assistant he brought to bid the job were very personable and trustworthy individuals. They answer the phone, call you back and show up on time. And they're NICE! I know...it's crazy, right? b) They gave me a very reasonable bid. c) They did great work and you can tell they take pride in their work. What?! >mind blown< d) When my contractor told us we should we replace our A/C, we asked Nick for a bid. He was very honest and told us our unit had a number of years left on it and they there was no reason to jump into a new unit. He's right, it's working just fine, even with the extra SQF. Any service that gives you honesty over $'s is a GEM. 100% recommend to my friends with no qualms and have done so repeatedly. Sorry it took me so long to write this review! I only remembered to do it because I'm calling them again for another project. Enough said.

~ Jessica F.

It went great! Nick was easy to communicate with and showed up exactly on time. Nick is a young, easy-going guy who is very excited about customer satisfaction and growing his business. He was friendly and willing to go the extra mile. He was honest about the status of my HVAC system and was not interested in recommending extra, unnecessary work. He gave me his professional opinion on the state of my system and advice on how to do some repairs myself. I highly recommend Nick and Austin Air and will absolutely use him for my future heating and cooling needs.

~ Kimberly H.

We had an issue with our HVAC unit and Austin Air diagnosed our problem over the phone and came out that day. Their diagnosis was spot on and they were able to repair it immediately for the exact price they quoted online. They were a pleasure to communicate with and considerate of our needs. We couldn't be happier to find a local company to trust with our needs moving forward. Thank you Austin Air!

~ Sol T.

Nick is a young owner who left a larger firm due to professional differences. He is honest and very responsive to customer’s needs. He believes in a fair price for a hard day’s work. I enjoyed doing business with him and will call him again for my A/C needs.

~ Walter S.

He removed the existing thermostat and saw that there was still 24 V coming into the thermostat, so the thermostat had to be replaced. He replaced it with a programmable thermostat. It took about 20 minutes total. He came about 3 hr after I first called him, during a heat wave when he was probably really busy. He was prompt.

~ Dario G.

Mr. Austin was very professional about checking the unit. He also checked the compressor to make sure that it was working properly. He installed a new thermostat that didn't require any batteries like the old Honeywell did. It was a fast project, maybe 10 minutes. He showed me the workings and how to program it or not. He was a great example of a hard worker and answered all my questions to my satisfaction. I will certainly use this company for any future needs.

~ Georgia S.

Due to the nature of the attic framing and wiring the project was more complicated than it seemed initially, but Nick persevered and did a great job. He had to spend considerably more time and did not ask for more money than the original estimate. He is very conscientious about the quality of his work and seems to enjoy the satisfaction of a job well done. He was pleasant to work with and kept us regularly updated about the progress of the work. If summers get too hot we'll have him back to install air conditioning.

~ Ravid R.

I spent the entire summer gathering proposals for a new heater and air conditioner. Although Austin Air's pricing wasn't the absolute lowest, it was still very competitive. Nick is very knowledgeable and courteous. His proposal was prompt and he explained the system thoroughly and simply. He didn't try to oversell and he understood what we needed. At the end of summer, we decided to go with Austin Air. We couldn't be happier with the system! Any follow up questions were quickly answered. We weren't "nickeled and dimed". I was pleased, the City inspector was pleased and, most importantly, my husband was pleased! I would gladly provide a recommendation for Austin Air!

~ Theresa A.

My tenant said the heater wasn't working. I called Austin Air and Nick the owner responded immediately. Although he was not able to make it out to the property the day I called he stayed in touch with me letting me know as his availability changed. He went to the property the following day, and worked on the heater. Apparently it was a minor thing that was not working, he fixed it and called me to tell me it was fixed and there was no charge. Wow....I was so impressed by this type of service and communication. Rare in this day to find honest, responsible

~ Sol T.

Fixed my ice machine , keep up the great work!

~ Nick R.

Thanks to everyone involved and keep up the great work guys!

~ mark V

Quick and reliable service!

~ Cherif .K

Came out to fix the walk in cooler  on New Years Eve - life savers!

~ Tim

“Thanks again Smart Heating and Air! I would recommend this company to anyone.”

~ Angel B.

“I had the documents signed and units installed with 48hours just in time for the upcoming heatwave.”

~ P. Holenstein

“Great working with Smart Heating and Air Conditioning. Called in the morning around 7:30am and got an appointment same day.”

~ B. Lee

“The value was better than we expected and their entire team were professional and technically experienced. They take care of business from A to Z!”

~ Brad

“The service is a great value in making sure that our system is maintained well and working in top form.”

~ R. Herrera

“Very friendly and professional.”

~ T. Doc

Have a question about our products or services? Get in touch with us today.

~ Bishop's HVAC

Our company worked with Kaushal to replace our heating and air units in 3 separate buildings and he did a wonderful job!! Outstanding quality and service, thanks Neels!!

~ Yana K.

Neel’s came into my house to replace 2 units and gave me the best price and service by far. The head technician Kaushal treated me very fairly and did his best to assure great service. I would call them again in a second.

~ Patrick M.

I own a couple of properties, and have dealt with a number of companies, by far Neels was the best in price and service, even after the installation he has stood by the product. Great company.

~ J.C.

This company has been by far the most responsive that I have worked with! Their customer service is the best that we have had. I use them for all my commercial needs (and have sent them to a few residential properties as well). Their pricing is on point, and have given me several options for install as well. Knowledgable and takes the time to explain things. I almost didn’t write this review because I don’t want to share them, but they deserve the business!

~ Jamie Shwartz

Neel’s Heating and Air saved me when my home warranty’s contractors couldn’t. I was without air conditioning for 5 days during a week of 100+ degrees because everyone else was booked. Neel’s came highly recommended and I found them to be accommodating, patient, and thorough. So grateful they were able to fit me in their busy schedule. As a real estate agent and new customer, I definitely recommend them!

~ Kim Vu

I own a couple of properties, and have dealt with a number of companies, by far Neels was the best in price and service, even after the installation he has stood by the product. Great company.

~ J.C.

He gave the best price, and was very responsive. He also got me a great price from an independent contractor to remove the old ducting. The price was great on the new air conditioning system, I got a rebate from the manufacturer. He even did some additional work that was not in the contract to make the system work better and didn't charge me! I highly recommend them! They were on time and did a great job of cleaning up.

~ Charles

Jim was able to give me an appointment within 36 hours. I like using local contractors who are reliable and many times, less costly. He was both. His time charges are excellent. He was knowledgeable and informative and courteous. I recommend him very highly.

~ Carol

The owner Jim is very nice and extremely professional. He is punctual and gives great ideas on improving energy efficiency. He is very honest and helpful. I can't say enough good things about him and his company. He cares about his business and his customers. An excellent independently owned family business!

~ Geoffrey